Exchange Policy

This standard return policy only applies to products that you have purchased in the store.

Your satisfaction is our main concern. Before we ship a product, our quality assurance technicians submit it to a strict check. This guarantees you a product of the highest quality. If you are not completely satisfied with the items received, we are here to help you.

Read this article carefully. If you think your case is listed in one of the different points, open a support ticket at Boostypress’ Help Desk. Do not send anything back in advance. Wait until you have received approval for this.

How to apply for a warranty?

Follow the steps below:

  • Give a clear description of the nature of the issue related to the item (such as what happened, when and how).
  • Enter the code number of the shipping label on the outside of the package.
  • Provide clear, well-exposed color photos of the defect

We will respond quickly within 1-2 business days.

Items that are confirmed to be defective can be returned or refunded within the warranty period after contacting our customer service. Our team of professionally trained employees will do their best to help you solve problems that arise from defective products. Contact us as soon as possible through our special customer service, along with supporting documents such as photos and videos.

Warranty period

This depends on different product classifications

30 days for mobile case: such as TPU / PC / Leather Case etc

Shipping delays:

We hope that all our valued customers can appreciate and understand that we have no control over the international shipping process after the package has been shipped from our warehouse. For delayed orders where the package was shipped within the normal processing period, we can handle it on a case-by-case basis, contact us by submitting a ticket or chatting with us online.

Missing or incorrect items

Make sure that you carefully inspect the contents of the package that you receive. Follow these steps in case there is a problem with the content such as missing and / or incorrect items:

  • Contact us immediately with your order number. and order ID.
  • Provide clear, well-lit color photos of the packaging and all items that you have received (including the correct ones).
  • After looking at the facts, we will offer you a solution.
  • If the fault lies with us, we will send a partial refund, an alternative product or a free accessory within the warranty period.

No package track record

We promise to send every placed and paid order. Only registered shipments or express messages can be tracked online.  Ask us for the tracking website URL to track the progress of your package. There is no tracking information available for orders shipped via Surface Mail. If the order is not received within 60 days of shipment and there is no updated tracking information, you can request a refund for the items (excluding shipping) or resend the package. 

Note: we are not responsible for missing Surface Mail packages.

If there is no problem with the product, can I still return it?

If we have sent the correct item and there is no problem, it is generally not allowed to return the item to us in principle. Unauthorized parcel declarations are subject to shipping costs that are not reimbursed. Always contact our Support Center as soon as possible. All product(s) that have been used/worn are automatically disqualified for the return of products.

Order cancellation

We know that customers can place the order carelessly.

Cancellation policy:

Order can be canceled if the order is still unprocessed.

If you want to cancel your order do it immediately after purchase, else it is shipped which can't be stopped.

Additional comments about warranty and returns

  • All returned items must be in brand new condition, unused / unworn, unwashed, and delivered with all original tags intact and their original packaging.
  • All repayments are deposited directly into your online Doubridge bank account balance; no refunds are issued to your bank or your Paypal account.
  • We do not accept returns or exchanges for the following items: clean-up items, discounted items and all clothing listed under the lingerie and swimwear categories. Beyond these exclusions of special items, you must contact our support center and initiate the Return Merchandise Authorization (RMA) process within 7 days of receiving your package.
  • Above warranty and return policy is only for Non-human damage.
  • To process the refund, the payment will be refunded to the account that you use to pay.
  • Contact us by sending in an ID number or live chat before returning the package to receive the shipping address or other details. We can only perform the refund if we receive the package back. We will notify you by e-mail at that time.
  • For more advice or assistance, contact our support center staff. We will always do our best to help in any way while giving you complete peace of mind.

Wrong clothing or wrong product description

Be sure to always consult the size chart (s) carefully before ordering. Generally, a variation of 1 cm - 2 cm difference (approximately) is allowed due to differences between brands, suppliers and production processes that produce articles with minimal size differences. In the event that there is a problem where clothing of the wrong size is missing and / or items that deviate from the product description, follow these steps:

  • Contact us immediately with your order number. and shipping code no.
  • Give clear, well-exposed color photos with the difference in size, that is, photos of the surface (s) of the incorrect format lying flat with an adjacent tape measure or slider) or incorrect item (s).
  • After looking at the facts, we will offer you a solution.
  • If we have sent the wrong item, we will offer a full refund or we will send an alternative product.
  • However, if you have ordered the wrong item, you can return the product for a partial refund or exchange. You pay shipping costs in both ways.